* Courtesy, professionalism, and ease of business with our service staff.

1 2 3 4 5 6 7 8 9 10

* Service technician's knowledge of the product.

1 2 3 4 5 6 7 8 9 10

* Timely resolution to correct your service issue.

1 2 3 4 5 6 7 8 9 10

* Overall service experience.

1 2 3 4 5 6 7 8 9 10

* Did your technician call you 1 hour after you placed the call?

Yes No Not Sure

* Did your technician arrive when he/she said they would?

Yes No Not Sure

* Did your technician explain what the problem was?

Yes No Not Sure

* Did your technician follow through on their commitments?

Yes No Not Sure

* Would you recommend our company to a friend?

Yes No Not Sure

* Would you like to be contacted to discuss this survey?

Yes No Not Sure

* How would you like to be contacted?

-- Phone Email